Know Before You Go

A complete A-Z guide to the Jefferson Performing Arts Center.

Accessibility

The Jefferson Performing Arts Center meets or exceeds all public facility structural and service requirements as set forth in the Americans with Disabilities Act ADA. Please view our Accessibility Page for more details including the below list of terms. Guest Services is the designated contact department for all issues regarding accessibility of the facility. Please email info@jeffersonpac.com with any questions.

  • Elevator Accessibility
  • Hearing Impaired Accessibility
  • Parking Accessibility
  • Restroom Accessibility
  • Seating Accessibility
  • Service Animal Accessibility
  • Website Accessibility
  • Wheelchair Accessibility

Address | Phone Number

Jefferson Performing Arts Center
6400 Airline Dr.
Metairie, LA 70003

ASM Global Management Offices:
504-731-4700

Alcohol Beverage Policy

Outside liquor and alcohol is not permitted on Jefferson Performing Arts Center premises by any patron, performer, guest or employee. Alcoholic beverages may be purchased inside the venue. All persons must be age 21 or older and provide legal identification to purchase. The Jefferson Performing Arts Center & Messina's Catering has the right to refuse service and terminate service at their discretion at any time.

Bag Policy

Large or over-sized bags are prohibited at the Jefferson Performing Arts Center. All persons and bags are subject to search at entry by uniformed security guards.

The following bags will be permitted inside the Jefferson Performing Arts Center and are subject to search:

  • Bags that do not exceed size limit of 14" x 14" x 6"
  • Equipment bag for necessary medical items.
  • Diaper bag for age-appropriate children accompanied by an adult.

Prohibited bags include, but are not limited to large purses, coolers, briefcases, backpacks, large mesh bags, or any bag larger than the permissible size.

Guests can wear or carry items such as binoculars, hand-held electronic devices and cameras (with lenses shorter than four inches) without carrying cases.

Booking | Venue Rental

The Jefferson Performing Arts Center is available for booking and private venue rental.

Please visit Book Your Event to submit a venue rental request.

You may also contact ASM Global at the Jefferson Performing Arts Center for information regarding renting the facility at info@jeffersonpac.com.

Box Office

For information about Jefferson Performing Arts Center Box Office, please visit our Ticket Information page.

Cameras | Audio/Visual Recorders

Professional cameras are prohibited at all events in the Jefferson Performing Arts Center unless accompanied by an appropriate media credential. Cameras containing lenses (not to exceed 4 inches in length) with no flashes may be allowed for some events. Video cameras and audio recorders are prohibited in the Jefferson Performing Arts Center unless specifically approved. Please check in advance by calling 504-731-4700.

Children | Infants

Children under 2 years of age generally do not need a ticket provided the child sits in an adult's lap. However, age requirements for tickets are on a per-event basis. Please check in advance by calling 504-731-4700.

Concessions

Messina's Catering

Messina’s Catering is the exclusive food and beverage provider of the Jefferson Performing Arts Center. 

There is one main concession area located centrally in the lobby. On a per-event basis, a satellite bar will be located on the secord floor lobby.

Directions

Jefferson Performing Arts Center is conveniently located in Metairie, LA adjacent to the New Orleans Baby Cakes Baseball Stadium. We are 3 miles off of the interstate. Please visit our Directions & Parking page for detailed instructions and a map of the area.

Lobby Open

Our lobby doors open one hour prior to the performance time unless otherwise specifically noted. We encourage guests to arrive early and enjoy a pre-show experience with friends and family, visit our concessions or explore views of Lasalle Park from the Terrace.

Dress Code

We have no set dress code policy, yet we reserve the right to deny entry for inappropriate attire.

Drop-off | Pick-up Areas

Jefferson Performing Arts Center offers a designated drop-off and pick-up area outside of the front entrance in the half-circle driveway. Limousines, buses and cars are allowed to drop-off and pick-up in this area. For a map of the Jefferson Performing Arts Center parking lot exit & entry routes, please visit our Directions & Parking page.

Elevators

Elevators are available to our wheelchair and limited-mobility patrons. The Jefferson Performing Arts Center's public guest elevator is located on the far West side of the venue and is accessible on all floor levels.

Emergencies | Evacuations

The Jefferson Performing Arts Center is committed to providing the highest standard of safety for our visitors and employees. Emergency response procedures have been developed and implemented to address emergencies or crises arising at the venue or surrounding areas which may affect venue operation.

Event Duration | Intermission

Please ask an usher when you arrive. Due to the Jefferson Performing Arts Center's wide array of programming, all time durations and intermissions are subject to change at the discretion of the event or artist management.

Guest Conduct

The Jefferson Performing Arts Center is committed to providing an enjoyable family atmosphere. Guests causing a public disturbance, using obscene language or whom appear intoxicated will be escorted out of the venue. Guests wearing indecent clothing will be denied entry. Noisemakers of any type are prohibited. Weapons of any type are prohibited.

Guests observed violating facility policy will be subject to immediate ejection from the venue/premises. Guests observed breaking the law while inside the venue or on the venue's premises will be subject to immediate ejection from the venue/premises and/or criminal prosecution.

Lost & Found

If you lose an item during an event, please find the nearest Jefferson Performing Arts Center staff member for assistance. Found items should be turned in to any Jefferson Performing Arts Center staff member on site. Any items not claimed within 30 days will be discarded.

To inquire about a lost item, please send the below information to info@jeffersonpac.com

  • Contact First & Last Name
  • Contact Phone Number
  • Contact Email Address
  • Detailed description of the item lost
  • Name of the event attended where item was misplaced/lost
  • Date the item is believed to have been misplaced
  • Specific location inside of the venue that you believe the item was misplaced (theater seat number, men's/women's restroom, concession area, dressing room number, etc.)

 

Parking

Free parking is available to guests & patrons in JPAC's designated parking lot located between the venue's front entrance and the Shrine on Airline Stadium. Please see the Directions & Parking page for more information.

Restrooms

Restrooms are located on the first and second floor lobby on the West side of the building for your convenience. All restrooms meet or exceed ADA specifications. Please visit our accessibility page for more info.

Searches

In the interest of guest and staff safety, per ASM Global mandatory security regulations, a search process may be required for events in order to prevent guests from bringing into the venue unauthorized and prohibited items. Guests who refuse to submit to either visual or pat-down searches shall be refused entry. Security officers will conduct these searches.

Seating Capacity

The Jefferson Performing Arts Center has an adjustable seat capacity between 1,041 – 1,060.

Smoking

Cigarettes, E-cigarettes and smoking or vaporizing of any kind is prohibited on Jefferson Performing Arts Center premises and immediate surrounding areas. 

Water Fountains

For your convenience, water fountains are located outside of the restroom areas on the first and second floors of the venue.

Website Accessibility

The Jefferson Performing Arts Center is committed to providing a positive experience to all our guests, and we aim to facilitate the accessibility and usability of our website and mobile site. Our goal is to permit our guests to successfully gather information and transact business through our website regardless of the use of assertive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos.

  • Accessibility Assistance: If you have difficulty using or accessing any element of this desktop and mobile website, please contact ASM Global at 504-731-4700 or email info@jeffersonpac.com, and we will assist you to provide the information, item, or transaction you seek through a communication method that is accessible for you consistent with applicable law.
  • Actions: Jefferson Performing Arts Center has taken a variety of steps and devoted resources to enhance the accessibility of our website and mobile site. We have engaged an experienced accessibility consultant to ensure that our website and mobile site meets or exceeds applicable standards.
  • Ongoing Effort: We view online accessibility as an ongoing effort and are continually seeking solutions that will bring all areas of our website and mobile site to the same level of overall web accessibility.
  • Feedback: Please contact ASM Global at 504-731-4700 or email us at info@jeffersonpac.com if you have feedback, questions or suggestions to improve the accessibility of this website.

Wheelchairs

Please visit our Accessibility page for further information on ADA Policies and the use of Wheelchairs/OPDMDs at the Jefferson Performing Arts Center.

Will Call

Guests who choose the Will Call ticketing option at point of purchase as well as notified contest winners can visit the Jefferson Performing Arts Center Box Office to pick up their tickets one hour prior to event on said event day. 

PLEASE BE AWARE

  • No one will be given tickets designated for another person.
  • Proper photo identification is required, preferably a valid driver's license and purchasing credit card, if applicable.
  • A signature from the person authorized to pick up the tickets is required at the time of the pickup.