KNOW BEFORE YOU GO

A complete A-Z guide to SMG Jefferson Performing Arts Center.

If you have questions about the SMG Jefferson Performing Arts Center facility or an upcoming event take a look at our FAQs below. If you have additional questions or comments please contact SMG Offices +1 504-731-4700.

Accessibility

The Jefferson Performing Arts Center meets or exceeds all public facility structural and service requirements as set forth in the Americans with Disabilities Act ADA. Please View our Accessibility Page for more details. Guest Services is the designated contact department for all issues regarding accessibility of the facility call +1 504-731-4700 with any questions.

  • Elevator Accessibility
  • Hearing Impaired Accessibility
  • Parking Accessibility
  • Restroom Accessibility
  • Seating Accessibility
  • Service Animal Accessibility
  • Website Accessibility
  • Wheelchair Accessibility

Address & Phone Number

6400 Airline Dr.
Metairie, LA 70003

SMG Offices Main Phone Number:
+1 504-731-4700

Alcohol Beverage Policy

Alcohol is not permitted to be brought into the SMG Jefferson Performing Arts Center by any patron or employee. Alcoholic beverages may be purchased inside the venue. All persons must be age 21 or older and provide legal identification to purchase alcoholic beverages. The Jefferson Performing Arts Center & Messina's Catering has the right to refuse service and terminate service at any time at their discretion.

Bag Policy

Large or over-sized bags are prohibited at the SMG Jefferson Performing Arts Center. All persons and bags are subject to search at entry by uniformed security guards.

The following bags will be permitted inside the SMG Jefferson Performing Arts Center and are subject to search:

  • Bags that do not exceed size limit of 14" x 14" x 6"
  • Equipment bag for necessary medical items.
  • Diaper bag for age-appropriate children accompanied by an adult.

Prohibited bags include, but are not limited to: large purses, coolers, briefcases, backpacks, large mesh bags, or any bag larger than the permissible size.

Fans can wear or carry items such as binoculars, hand-held electronic devices and cameras (with lenses shorter than four inches) without carrying cases.

Box Office

For all information about the SMG Jefferson Performing Arts Center Box Office, please visit the Ticketing Information page.

Cameras & Audio Recorders

Professional cameras are prohibited at all events in the SMG Jefferson Performing Arts Center unless accompanied by an appropriate media credential. Cameras containing lenses (not to exceed 4 inches in length) with no flashes may be allowed for some events. Video cameras and audio recorders are prohibited in the SMG Jefferson Performing Arts Center unless specifically approved. Please check in advance by calling 504-731-4700.

Children & Infants

Children under 2 years of age generally do not need a ticket, provided the child sits in an adult's lap. However, age requirements for tickets are on a per event basis please check in advance by calling 504-731-4700.

Concessions

Messina's Catering

Messina’s Catering is the official food and beverage provider of the Jefferson Performing Arts Center. 

There is one main concession area located centrally in the lobby. On a per-event basis, a satellite bar will be located on the secord floor lobby.

Directions

SMG Jefferson Performing Arts Center is conveniently located in Metairie, LA adjacent to the New Orleans Baby Cakes Baseball Stadium. We are 3 miles off of the interstate. Please visit our Directions & Parking page for detailed instructions and a map of the area.

Doors Open

Doors generally open 60 minutes prior to the event unless otherwise specifically noted.

Drop-off / Pick-up Areas

SMG Jefferson Performing Arts Center offers a drop-off and pick-up area outside of the front entrance in the half circle driveway. Limousines, buses and cars will be allowed to drop-off and pick-up in this area. For a map of the Jefferson Performing Arts Center parking lot exit & entry routes, please visit our Directions & Parking page.

Elevators

Elevators are available to our wheelchair and limited mobility Patrons. SMG Jefferson Performing Arts Center elevators are located on the far West side of the venue and are accessible on the Mezzanine as well as the Balcony levels.

Employment

SMG Worldwide Entertainment & Convention Venue Management & Jefferson Performing Arts Center are equal opportunity employers committed to developing a culturally diverse workforce. Please visit our Employment page for current job openings to fill out an application.

Emergencies & Evacuations

The SMG Jefferson Performing Arts Center is committed to providing the highest standard of safety for our visitors and employees. Emergency response procedures have been developed to address an emergency or crisis that might arise at the venue or surrounding areas that might affect venue operation.

Guest Conduct

The SMG Jefferson Performing Arts Center is committed to providing an enjoyable family atmosphere. Guests using foul language or appearing intoxicated will be ejected from the arena. Guests wearing obscene or indecent clothing will be denied entry. Shirts must be worn at all times. Noisemakers of any type are prohibited. Please contact SMG Jefferson Performing Arts Center security if you need assistance.

Lost & Found

If you lose an item during an event, please contact SMG Offices for assistance. Found items can be turned in to any SMG Jefferson Performing Arts Center Employee. For assistance on non-event days, please contact SMG Offices at +1 504-731-4700.

Parking

JPAC offers free parking between the venue's front entrance and the New Orleans Baby Cakes Stadium. Please see the Directions & Parking page for more information.

Private Events

The SMG Jefferson Performing Arts Center is available for private events. Please call the SMG Offices at +1 504-731-4700 or email [email protected] for information regarding rental arrangements.

You may also visit our Book Your Event page for more information or to submit a venue rental application.

Restrooms

Restrooms are located on the first and second floor lobby on the West side of the building for your convenience. All restrooms meet or exceed ADA specifications, please visit our accessibility page for more info.

Searches

In the interest of guest and staff safety, per SMG mandatory security regulations, a search process may be required for some events in order to prevent guests from bringing into the venue unauthorized and prohibited items. Guests who refuse to submit to either visual or pat down searches shall be refused entry. Security officers will conduct these searches.

Seating Capacity

The SMG Jefferson Performing Arts Center has an adjustable capacity between 1,041 – 1,065.

Smoking

Smoking is prohibited inside of the SMG Jefferson Performing Arts Center. Designated smoking areas outside the venue are accessible on the first floor of the lobby through the double doors on the South West side of the venue or on the Terrace accessible on the second floor of the lobby.

Water Fountains

For your convenience, water fountains are located outside of the restroom areas on the first and second floors of the venue.

Website Accessibility

The SMG Jefferson Performing Arts Center is committed to providing a positive experience to all our guests, and we aim to facilitate the accessibility and usability of our website and mobile site. Our goal is to permit our guests to successfully gather information and transact business through our website regardless of the use of assertive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos.

  • Accessibility Assistance: If you have difficulty using or accessing any element of this desktop and mobile website, please feel free to call us at +1 504-731-4700 or email [email protected] and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you consistent with applicable law.
  • Actions: SMG Jefferson Performing Arts Center has taken a variety of steps and devoted resources to enhance the accessibility of our website and mobile site. We have engaged an experienced accessibility consultant to ensure that our website and mobile site meets or exceeds applicable standards. We aim to comply with WCAG 2.0 accessibility standards up to level AA.
  • Ongoing Effort: We view online accessibility as an ongoing effort and are continually seeking solutions that will bring all areas of our website and mobile site to the same level of overall web accessibility.
  • Feedback: Please contact us at +1 504-731-4700 or email us at [email protected] if you have any feedback or suggestions as to how we could improve the accessibility of this website.

Wheelchairs

Please visit our Accessibility page for further information on ADA Policies and the use of Wheelchairs/OPDMDs at the SMG Jefferson Performing Arts Center.

Will Call

Guests who choose the Will Call ticketing option at point of purchase and notified Contest Winners can visit our Box Office to pick up their tickets in advance or one hour prior to event on event days. Call 504-731-4700 for more information or to verify that your tickets are ready for pick-up.

PLEASE BE AWARE

  • Tickets are released only to the person whose name appears on the TicketForce account header card or Will Call envelope.
  • No one will be given tickets designated for another person.
  • Proper photo identification is required, preferably a valid driver's license and purchasing credit card, if applicable.
  • A signature from the person authorized to pick up the tickets is required at the time of the pickup.