Fan Support, FAQ's, Purchase Policy:

Ticketmaster Purchase Policy

Ticketmaster Fan Support

JPAC on Ticketmaster

Ticketmaster Contact Form

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Ticketmaster® Live Support Chat 24 hours: Sign into your Ticketmaster® account and access the “Live Chat” button 24/7

Box Office


  • Monday – Friday: Currently closed
  • Saturday – Sunday: Closed (except for Event Days)
  • Box Office opens one hour prior to all JPAC ticketed events.
  • Jefferson Performing Arts Center's Box Office and Will Call is located at the main entrance of the venue.

Will Call

When Will Call is available, ticket buyers must be physically present to show proof of identification (ID) at the box office in order to claim tickets for entry to the venue. Tickets held for Will Call may be picked up as early as one hour prior to the start time of event. Box Office & Will Call closes after the main performance or act begins.

Canceled, Postponed, Rescheduled, and Moved Events

Please see Ticketmaster's Purchase Policy regarding the protocol for canceled, postponed and rescheduled event ticket purchases.

Ticketmaster Purchase Policy


Ticket Fees

Ticket Fees Explained

  • Jefferson Parish Facility Fee ($3.00 per ticket) applies to each ticket. Jefferson Parish mandated. 
  • Jefferson Parish, Louisiana Sales Tax (9.2%) applies to the total sum of ticket orders. Louisiana State mandated. 
  • Ticketmaster Service/Convenience Fee ($3.50 - $15.50) applies to each ticket. Ticketmaster mandated.

All or some of the fees listed above are either included in the face value of the ticket or listed as separate charges upon purchase. 

Learn more about how ticket prices and fees are determined here.

Cash and all major credit/debit cards (Visa, MasterCard, Discover) are accepted at the box office.

Tickets are nonrefundable & nonexchangeable. All sales are final. 

Third Party Ticket Buyers & Sellers

Buy your tickets only from Jefferson Performing Arts Center's official source to ensure that your tickets are valid and the charges are not inflated. If you choose to purchase through a third party broker:

  • You will typically pay much more than the face value of the ticket.
  • Your tickets cannot be replaced if lost or stolen.
  • We cannot guarantee that your tickets are valid and cannot guarantee admittance.
  • We reserve the right to revoke tickets sold by a broker or unauthorized third party. Revoked tickets are not valid for admission and are non-refundable.

Promotions, Discounts & Offers

Follow the Jefferson Performing Arts Center on social media or subscribe to the Jefferson Performing Arts Center's email list to receive exclusive presales, discounts and more!

Visit the Jefferson Performing Arts Center's venue page on Ticketmaster® and give us a "❤︎" to receive venue event alerts delivered straight to your inbox.

JPAC on Ticketmaster


Virtual Tour (View from Your Seat)

Check out JPAC's Virtual Tour to get a sneak peek of the view from your seat.

Children & Infants

Please check the event page of your specific event on our Events Calendar for the minimum age requirement prior to purchasing your tickets. Age requirements vary per event.

For most events, children who have reached their second birthday require a ticket to enter the venue. Any child who has yet to reach their second birthday does not require a ticket, however, must sit on a parent or guardian’s lap.

Please note that for certain children’s events, children who have reached their first birthday may require a ticket.

Lost / Stolen Tickets

The Jefferson Performing Arts Center is not responsible for lost, stolen or damaged tickets.

Refunds / Exchanges

There are no refunds or exchanges of tickets purchased. All ticket sales are final.

On the rare occassion an event is canceled, postponed or rescheduled, ticket buyers will be notified at the email address provided at point of sale. Event status updates will also be posted to Jefferson Performing Arts Center's website and social media pages.

If an event is canceled and is not rescheduled, refunds will be issued automatically.